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Customer Service
Our Professional Staff at iMedical Group is dedicated to serving you. Each member of the team will do their best to provide the right equipment to enhance your lifestyle.
- 24-hour emergency service
- Four wheel drive vehicles to ensure delivery
- Guaranteed same-day service delivery
- Free in-home safety evaluations
- Evaluation of client for specialized products
- Evaluation of client's home for wheelchair accessibility
- Evaluation of client's workplace for wheelchair accessibility
- Pick-up and delivery of products
- Monitoring use of products
- Billing of primary or secondary payer sources
- Reworking of denied claims
- Instruction on equipment operation and safety to client, family, and caregiver
- Follow-up with physicians (progress and compliance)
- Product and technology training for physicians
- Providing oxygen-conserving devices for clients ease of portability
- Providing follow-up on all orders
- We will alert you when a patient's equipment is delivered or if it is being held up because of a doctor's signature. Our timely notifications are great for follow-up billing opportunities. You can elect to receive follow-ups by email or fax, by patient or group



